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Contact details of the care funds

  • Care counselling is available to all people in need of care
  • Once an application for long-term care benefits is received by the care fund, it must offer a date for consultation.
  • Here you can find the contact details of the care fund

Long-term care counselling

Care advice for insured persons in statutory long-term care funds

Care fund Telephone Email Accessibility Webpage
AOK NordWest
 		 0800 265 5000 kontakt@nw.aok.de 24 hours reachable aok.de

AOK Rheinland/

Hamburg

 0800 329 0 329 aok@rh.aok.de 24 hours reachable aok.de
Audi BKK 089 158 805 07 info@audibkk.de   www.audibkk.de
Rail-Capital
 		 0800 22 46 255 service@bahn-bkk.de Monday – Saturday
8:00 – 20:00		 Bahn-bkk.de
Barmer
 		 0800 333 1010 service@barmer.de 24 hours reachable barmer.en
Bergische
Krankenkasse (Bergian Health Insurance Fund)		 0212 2262 0 info@die-bergische-kk.de MO. — Do: 09:00 – 17:00
Fr. 9:00 a.m. – 4 p.m.		 der-Bergische-kk.de
Bertelsmann BKK
 		 05241 80 74000 service@bertelsmann-bkk.de Monday – Friday:
8:00 – 17:00		 Bertelsmann-bkk.de
Big directly healthy
 		 0800 54565456 info@big-direkt.de 24 hours reachable big-Direkt.de
BKK 24
 		 05724 9710 info@bkk24.de 24 hours reachable bkk24.en

BKK Achenbach
Buschhütten

now Viactiv

 02732 767-158
/-125
/-148		 service@viactiv.de

24/7

https://www.viactiv.de/kontakt

 www.viactiv.de
BKK Diakonie 0521 329876-130
/-133
/-137		 info@bkk-diakonie.de MO. — Do: 08:00 – 17:00
Fr. 8:00 – 15:00		 BKK-diakonie.de

BKK Dürkopp

Eagles

 0521 557847-0 info@bkk-da.de MO. — MI: 8:30 – 16:00
Do: 08:30 – 17:00
Fr.: 8:30 – 14:00		 BKK-da.en
BKK Euregio
 		 02452 9016 0 info@bkk-euregio.de

MO. — Do: 8 a.m. – 4.30 p.m.

FR.: 8:00 – 15:00

 BKK-euregio.de
BKK exclusive
 		 05132 50010 info@bkkexklusiv.de   bkkexiv.en
BKK firmus
 		 0421 64343 401 info@bkk-firmus.de   BKK-firm.de
BKK Freudenberg
 		 06201 80 4040 bkk@bkk-freudenberg.de 24 hours reachable BKK-freudenberg.en
BKK Gildemeister
silksticker		 0800 0 255 255 k.fink@bkkgs.de 24 hours reachable bkkgs.en
BKK Melitta HMR 05221 1026 400 pflege-hilfsmittel@bkk-hmr.de bkk-melitta-hmr.de/ansprechpartner BKK-Melitta-hmr.de/
BKK Linde
 		 0611 73666 info@bkk-linde.de   BKK-linde.de
BKK Melitta Plus
 		 0571 9759 0 info@bkk-melitta.de   BKK-melitta.de
BKK Mobil Health Insurance Fund 0800 255 0800 info@service.mobil-krankenkasse.de Monday-Friday:
7:30 – 19:00		 www.bkk-mobil-oil.de
BKK Pfalz
 		 0800 133 33 00 info@bkkpfalz.de   bkpfalz.en
BKK ProVita
 		 0800 6648808 info@bkk-provita.de   BKK-provita.de
CCC VBU
 		 0800 165 66 16 pflege@bkk-vbu.de   my sickness fund.de
BKK VDN
 		 02304 9826 0 info@bkk-vdn.de MO. — Do: 08:00 – 18:00
Fr. 8:00 – 17:00		 BKK-vdn.de
BKK VerbundPlus 07351 1824 770 pflege@bkkvp.de MO. — Do: 08:00 – 17:00
Fr. 8:00 – 16:00		 www.bkk-verbundplus.de
BKK Economy
and Finance		 0561 51009 600  info@bkk-wf.de Monday-Friday:
9:00 – 17:00		 BKK-wf.de
BKK ZF & Partner 0851 213733 4 pflegekasse@bkk-zf-partner.de   www.bkk-zf-partner.de
Bosch BKK
 		 0711 25088 0 info@bosch-bkk.de   Bosch-bkk.de
Continentale BKK
 		 0800 6 262626 kundenservice@continentale-bkk.de MO. — Do: 08:00 – 17:00
Fr. 8:00 – 16:00		 Continentale-bkk.de
DAC Health
 		 040 325 325 555 (Contact form
on the website)		 24 hours reachable dak.en
Debeka BKK
 		 0261 94143 391 info@debeka-bkk.de Monday – Friday:
8:00 – 17:00		 Debeka-bkk.de
energy CCC
 		 0511 911 10 909 info@energie-bkk.de Monday – Friday:
8:00 – 16:00		 Energie-bkk.de
Home Health Insurance Fund 0800 1060100 info@heimat-krankenkasse.de MO – Fr.: 7:30 – 23:00
Sa: 09:00 – 23:00
So: 10:00 – 23:00		 www.heimat-krankenkasse.de
HEK – Hanseatic Health
Insurance Fund		 0800 0213213 kontakt@hek.de 24 hours reachable hek.en
HKK –
Commercial Health Insurance Fund		 0800 2 555444 Pflegeversicherung@hkk.de Monday-Friday:
8:00 – 20:00		 www.hkk.de/
IKK classic
 		 0800 455 1111 info@ikk-classic.de 24 hours reachable IKK-classic.en
IKK healthy plus
 		 0800 8579840 info@ikk-gesundplus.de 24/7 at zero tariff IKK-gesundplus.de
KKH 0800 55 48 64 05 54 service@kkh.de 24 hours reachable kkh.de
Snapshot
 		 0800 0200 501 (Contact form
on the website)		 24 hours reachable succinct.en
mhplus BKK 07141 9790 0 info@mhplus.de MO. — FR.: 7:00 – 20:00
Sa: 10 a.m. – 1 p.m.		 www.mhplus.de
Novitas BKK
 		 0800 664 8233 info@novitas-bkk.de 24 hours reachable Novitas-bkk.de
Pronova BKK
 		 0621 53391-1000 service@pronovabkk.de   pronovabkk.de
R + V BKK
 		 0800 255 7880 info@ruv-bkk.de   RUV-bkk.de
Salus BKK 0800 22 13 222 service@salus-bkk.de MO-Fr.: 08:00-20:00
Sa.: 9 a.m. – 1 p.m.		 www.salus-bkk.de
SBK – Siemens 0800 072 572 582 50 info@sbk.org 24 hours reachable www.sbk.org
Securvita BKK
 		 0800 600 3000 mail@securvita.de   securvita.de

Siemag BKK

Now: Novitas BKK

 0800 664 8233 Novitas contact   Novitas-bkk.de
SKD BKK
 		 09721 9449 340 pflege@skd-bkk.de MO. — Do: 08:00 – 18:00
Fr. 8:00 – 16:00		 SKD-bkk.de
Technician/TK 040 460 66 16 00 service@tk.de MO. — Do: 08:00 – 18:00
Fr. 8:00 – 16:00		 tk.en
TUI BKK
 		 05341 405 800 service@tui-bkk.de   TUI-bkk.de
Viactiv Health Insurance Fund
 		 0800 222 12 11 service@viactiv.de 24 hours reachable viactiv.de
Vivida bkk 0800 3755 3755 5 Info@vividabkk.de MO. — FR.: 08:00 – 18:00 vividabkk.de
WMF BKK
 

07331 9334-611

07331 9334-630

 service@wmf-bkk.de MO. — FR.: From 7.30 a.m. to 5 p.m.
 		 WMF-bkk.de

 

Care counselling for privately insured persons

Long-term care counselling Telephone Email Accessibility Webpage
Compass
private care counselling		 0800 101 88 00 info@compass-pflegeberatung.de MO-Fr.: 08:00 – 19:00
Sa: 10:00-16:00		 www.compass-pflegeberatung.de
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